Other customer and information services representatives

National Occupation Code (NOC): 6552  ยท  Browse All Occupations

This unit group includes customer and information services representatives who answer enquiries and provide information regarding an establishment’s goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the private and public sectors.

Alternate Job Titles

  • Accounts Information Clerk
  • Adjustment Clerk
  • Automobile Dealerships Service Representative
  • Bill Complaints Investigator
  • Bus Information Clerk
  • Bus Schedule Information Clerk
  • Bus Service Information Clerk
  • Business Office Service Representative - Telecommunications
  • Call Centre Agent - Customer Service
  • Client Service Clerk
  • Compensation Agent
  • Complaints Adjuster
  • Complaints Clerk - Customer Service
  • Complaints Clerk - Telephone System
  • Complaints Specialist - Customer Service
  • Contact Centre Agent - Customer Service
  • Counter Enquiries Clerk
  • Courtesy Desk Clerk
  • Customer Information Service Clerk - Insurance
  • Customer Information Service Representative - Retail
  • Customer Relations Clerk
  • Customer Satisfaction Representative
  • Customer Service Adviser
  • Customer Service Agent
  • Customer Service Assistant
  • Customer Service Clerk
  • Customer Service Monitor - Telephone System
  • Customer Service Operator - Telephone System
  • Customer Service Representative - Call Centre
  • Customer Service Representative - Insurance
  • Department Store Information Clerk
  • Enquiries Clerk
  • Express And Freight Information Clerk
  • Hospital Information Clerk
  • Hotel Information Clerk - Contact Centre
  • Inbound Customer Service Representative - Contact Centre
  • Information Clerk - Customer Service
  • Kiosk Information Clerk
  • Lost Claims Clerk
  • Lost Or Damaged Goods Claim Clerk
  • Lost-and-found Clerk
  • Lost-and-found Desk Clerk
  • Maintenance Service Clerk
  • Merchandise Exchange Clerk
  • Order Clerk - Customer Services
  • Order Desk Agent
  • Outbound Customer Service Representative - Contact Centre
  • Price Information Clerk
  • Public Relations Clerk
  • Road Transport Terminal Attendant
  • Route Supply And Return Clerk
  • Service Adviser
  • Service Advisor - Auto Repair
  • Service Consultant - Auto Repair
  • Service Writer - Auto Repair
  • Supply And Return Clerk
  • Telephone Enquiries Clerk
  • Tourist Booth Attendant
  • Tourist Information Clerk
  • Tourist Information Office Attendant
  • Tourist Information Officer
  • Accounts Information Clerk
  • Bus Information Clerk
  • Complaints Clerk - Customer Service
  • Contact Centre Agent - Customer Service
  • Courtesy Desk Clerk
  • Customer Service Representative - Call Centre
  • Enquiries Clerk
  • Information Clerk - Customer Service
  • Lost-and-found Clerk
  • Order Desk Agent
  • Public Relations Clerk
  • Tourist Information Clerk
  • Member Services Representative
  • Bilingual Team Lead
  • Guest Services Coordinator
  • Customer Service
  • Account Sales Representative
  • Parts Advisor
  • Service Parts Advisor
  • Service Advisor
  • Customer Support Representative
  • Automotive Service Writer

Median Income by Education

The following table details the median income for various education levels for other customer and information services representatives.

Education Level Median Income
No certificate, diploma or degree $21,462
Secondary (high) school diploma or equivalency certificate $23,983
Apprenticeship or trades certificate or diploma $27,981
College, CEGEP or other non-university certificate or diploma $30,035
University certificate or diploma below bachelor level $19,325
University certificate, diploma or degree at bachelor level or above $24,203
Total: Highest certificate, diploma or degree $25,441
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

Median Income by Gender

The following table details median income by gender for other customer and information services representatives.

Gender Median Income
Male $25,441
Female $25,265
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Extracted Salary Information (181 samples)

The following salary data has been extracted from job posts indexed on this website over the last year for other customer and information services representatives.

$13,000.00
Lowest Observed
$100,000.00
Highest Observed
$31,200.00
25th Percentile
$35,529.34
Average
$33,150.00
Median
$37,500.00
75th Percentile

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Regional Employment Participation by Age Group

This chart and accompanying table outlines regional employment participation by age group for other customer and information services representatives

Age Group Employed Individuals
15 to 24 years 735
25 to 34 years 890
35 to 44 years 580
45 to 54 years 775
55 to 64 years 510
65 to 74 years 75
75 years and over 10
Total 3,580
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Employment Type

This chart outlines regional employment participation by employment type for other customer and information services representatives. Hover over a pie section to see the associated employment type, or refer to the table below.

Employment Type Employed Individuals
Full Time 1,765
Part Time 1,870
Total 3,635
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Regional Employment Participation by Gender

This chart outlines regional employment participation by gender for other customer and information services representatives. Hover over a pie section to see the associated gender, or refer to the table below.

Gender Employed Individuals
Male 1,255
Female 2,325
Total 3,580
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Regional Employment Participation by Class of Worker

This chart outlines regional employment participation by class of worker for other customer and information services representatives. Hover over a pie section to see the associated class, or refer to the table below.

Class Employed Individuals
Employee 3,530
Self Employed 55
Total 3,580
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Labour Force Status

This chart outlines regional employment participation by labour force status for other customer and information services representatives. Hover over a pie section to see the associated labour status, or refer to the table below.

Labour Status Individuals
Employed 3,190
Unemployed 390
Total 3,580
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Education Level

This chart outlines regional employment participation by education level for other customer and information services representatives. Hover over a pie section to see the associated education level, or refer to the table below.

Education Level Individuals
No certificate, diploma or degree 265
Secondary (high) school diploma or equivalency certificate 1,385
Apprenticeship or trades certificate or diploma 275
College, CEGEP or other non-university certificate or diploma 1,125
University certificate or diploma below bachelor level 45
University certificate, diploma or degree at bachelor level or above 535
Total 3,635
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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