Career Library

User support technicians

National Occupation Code (NOC): 2282

Technicians in this unit group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. Technicians in this unit group are also employed by independent technical support companies or they may be self-employed.

Alternate Job Titles

  • Call Centre Agent - Technical Support
  • Client Support Representative - Systems
  • Computer Help Desk Representative - Systems
  • Computer Help Desk Supervisor
  • Deskside Support Technician
  • Hardware Installation Technician
  • Hardware Technical Support Analyst
  • Help Desk Analyst - Systems
  • Help Desk Technical Agent
  • Help Desk Technician
  • PC (personal Computer) Support Analyst
  • Software Installation Technician
  • Software Technical Support Analyst
  • Systems Support Representative
  • Systems Technical Support Analyst
  • Technical Help Desk Agent
  • Technical Support Analyst - Systems
  • Technical Support Supervisor
  • User Support Technician
  • Call Centre Agent - Technical Support
  • Client Support Representative - Systems
  • Computer Help Desk Representative - Systems
  • Computer Help Desk Supervisor
  • Hardware Installation Technician
  • Hardware Technical Support Analyst
  • Help Desk Technician
  • Software Installation Technician
  • Software Technical Support Analyst
  • Systems Support Representative
  • Technical Support Analyst - Systems
  • Technical Support Supervisor
  • User Support Technician
  • Help Desk Lead
  • IT Customer Support Representative
  • Help Desk
  • IT Customer Support
  • Gaming Support Specialist
  • Technical Support Professional
  • Technical Support Technician
  • ESPN Support Specialist
  • Fan Support Specialist
  • Gaming Support Representative
  • ESPN Sports Support Role
  • Technical Support Specialist
  • Junior IT Support Technician
  • Helpdesk Support Analyst
  • IT Support Technician
  • IT Support Specialist
  • IT Customer Service Representative
  • IT Customer Service Representative

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